OUR POLICIES

Last updated on 01/13/2026

Scheduling

Bookings accepted only after a free meet & greet session.
Bookings accepted through text and email. We will do our best to respond to your messages within 24hrs.
We operate on a time window.
Bookings must be scheduled by the end of Friday to be confirmed for the upcoming week. Short-notice requests will be accommodated, if possible, but cannot be guaranteed.
For recurring clients who purchased a package(s):
- Must give the days and desired time window in advance so we can make sure we have the availability.
- The given walk/visits must be used within 30 days of the purchase. Any walks/visits not used will expire. No refunds will be issued.
- For housesitting arrangements, must schedule two weeks before departure to confirm availability. Short-notice requests will be accommodated, if possible, but cannot be guaranteed.

Payments

All the services mentioned, require payment prior services.
Once we confirm your bookings and receive payment, a receipt will be sent to you via text or email, based on your preferred method of communication.
We accept Zelle, Venmo, cash, and checks. If the client prefers to pay with cash/checks, there are conditions applied (*see cancellation section for cash/checks payments).

Cancellation

For non-regular clients (Venmo and Zelle users):
- To cancel your walk/visit, you must let us know the day before (by 11:59pm) via text or email to have the option get a refund or to reschedule, but we cannot guarantee based on availability.
- If you cancel the day of the walk/visit, you will not receive a refund. This is to be considerate with our time and transportation. No rescheduling is allowed for same-day cancellation.
For recurring clients who purchased a package(s) (Venmo and Zelle users):
- To cancel your walk/visit, you must let us know the day before (by 11:59pm) via text or email. You have the option to get a refund for that canceled walk/visit of that day or reschedule it within the duration of your purchased package. There is a limit to how many times you can reschedule for each packages.
  - 10 walks/visits: 2 reschedules
  - 15 walks/visits: 3 reschedules
  - 20 walks/visits: 3 reschedules
- If we are not able to reschedule that canceled walk/visit, we will give you a refund for that canceled day.
- However, if you cancel on the day of the walk/visit, you will not receive a refund. This is to be considerate with our time and transportation. No rescheduling is allowed for same-day cancellation in our packages.
For Housesitting (Venmo and Zelle users):
- To cancel housesitting, must let us know 48hrs via text or email to get a full refund.
- If you cancel the day of the housesitting, you will receive 50% of your refund. This is to be considerate with our time and transportation.
- If there was an emergency where you had to arrive early before the service ends, we will refund you for the days we did not provide the service.
*Cash/Check Payment:
- For non-regular clients: You must leave the total amount on the day we provide the walk/visit/housesitting. Please make it visible for us to identify the payment.
- To cancel, you must let us know the day before (by 11:59pm) via text or email, out of consideration for our time and transportation. You can reschedule for that canceled walk/visit, but we cannot guarantee based on availability.
- For recurring clients who purchased a package(s): You must leave the full amount on the first day we provide the walk/visit. Please make it visible for us to identify the payment. No refund for cash/check payments.
- To cancel, you must let us know the day before (by 11:59pm) via text or email, out of consideration for our time and transportation. No refund for canceled walks/visits. You can reschedule within the duration of your package, but there is a limit to how many times you can reschedule for each packages. However, we cannot guarantee we will have the availability to reschedule, and you will still not receive a refund for a canceled walk/visit.
  - 10 walks/visits: 2 reschedules
  - 15 walks/visits: 3 reschedules
  - 20 walks/visits: 3 reschedules
- No refund and rescheduling for same-day cancellation out of consideration for our time and transportation.
Weather:
- We operate in rain and snow.
- If severe weather occurs (e.g. blizzards, hurricanes, flooding, etc.) that jeopardizes our safety and parking bans are in place, then we have the right to cancel your walk/visit. We will let you know within 24hrs.
- For non-regular clients (Venmo and Zelle users): You have the choice to receive a refund of the canceled walk/visit or reschedule, but we cannot guarantee based on availability.
- For recurring clients (Venmo and Zelle users): You have the choice to receive a refund of the canceled walk/visit for that day or reschedule within the duration of your purchased package. This reschedule does not affect the reschedule limits.
  - If we are not able to reschedule that canceled walk/visit, we will give you a refund for that canceled day.
- For recurring clients (Cash/check payments): You will not receive a refund. You can reschedule within the duration of your purchased package. This reschedule does not affect the reschedule limits. However, we cannot guarantee we will have the availability to reschedule, and you will still not receive a refund for a canceled walk/visit.
Health/Family emergency:
- If we have an unexpected health or family emergency, we have the right to cancel your walk/visit/housesitting.
- For non-regular clients (Venmo and Zelle users): You will receive a refund of the canceled walk/visit. No reschedule
- For recurring clients (Venmo and Zelle users): You have the choice to receive a refund of the canceled walk/visit for that day or reschedule within the duration of your purchased package. This reschedule does not affect the reschedule limits.
  - If we are not able to reschedule that walk/visit, we will give you a refund for that canceled day.
- For recurring clients (Cash/check payments): You will not receive a refund. You can reschedule within the duration of your purchased package. This reschedule does not affect the reschedule limits. However, we cannot guarantee we will have the availability to reschedule, and you will still not receive a refund for a canceled walk/visit.